Effective Date: May 15, 2026
Welcome to ReachMeLine (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and communication services, including Cloud PBX, Toll-Free Numbers, Local DID Numbers, SIP Trunks, Vicidial Hosting, VoIP services, and related solutions.
By using our services, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
When using our VoIP or PBX services, we may process:
We use collected information to:
Some services may include optional call recording or monitoring features. Customers are responsible for complying with all applicable laws regarding recording consent and communication monitoring in their jurisdiction.
ReachMeLine is not responsible for misuse of recording features by customers.
We implement reasonable technical and organizational measures to protect your information, including:
However, no internet-based system can be guaranteed 100% secure.
We do not sell your personal information.
We may share information with:
All third parties are expected to maintain appropriate confidentiality and security standards.
Our website may use cookies and similar technologies to:
Users may disable cookies through browser settings.
We retain information only as long as necessary to:
Call logs, billing records, and communication data may be retained for operational and compliance purposes.
Users are responsible for:
Any misuse of services including spam, fraud, robocalling, or illegal activities is strictly prohibited.
Our platform may integrate with third-party providers including telecom carriers, payment gateways, CRM systems, and cloud infrastructure services.
We are not responsible for the privacy practices of external third-party platforms.
Depending on your location and service usage, your information may be processed or stored in different countries where our infrastructure or service providers operate.
Depending on applicable laws, you may have the right to:
Requests may be submitted through our support channels.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
If you have questions regarding this Privacy Policy or your data, please contact us through our official website:
We strictly prohibit the use of our services for spam, fraud, scam activities, phishing, harassment, illegal robocalling, or any unlawful activity.
If we detect or suspect that a user is involved in fraudulent activity, spam campaigns, abuse, or violation of any telecom regulations, we reserve the right to immediately suspend or permanently terminate access to our services without prior notice.
Users are solely responsible for their own activities, calls, messages, campaigns, customer data, and compliance with local and international laws and regulations. In case of any legal dispute, complaint, investigation, penalty, or regulatory action arising from the user’s activities, we shall not be held responsible or liable.
Our platform may use third-party telecom providers and cloud communication services including Twilio. Any compliance inquiries, carrier restrictions, suspensions, or telecom-related responses may also be governed by Twilio’s policies and regulations.