Engage. Dial. Convert.
On calls with your team and AI.
The hosted dialer for outbound predictive dialing, inbound routing, call recording and real-time analytics — handling millions of calls a day.
Trusted by 1,000+ contact centers worldwide
Reach more leads with every hour on the floor
Predictive dialing dials ahead and connects only live answers. Press 1 campaigns broadcast your message at scale, so agents talk only to interested leads.
Explore outbound dialingRoute every inbound call to the right person
Smart IVR menus send callers to the right agent or queue, cutting wait times. Agents answer from the WebRTC browser phone — no downloads, no hardware.
Explore inbound IVREverything your contact center needs
One platform — hosted VICIdial infrastructure, firewall protection, a WebRTC browser phone and round-the-clock expert support.
Hosted servers
One of the largest hosted VICIdial infrastructures — scale from 10 to 10,000 agents without migration headaches.
Firewall protection
Servers protected by our customised enterprise-grade firewall. Your data and calls stay secure at all times.
WebRTC browser phone
No softphone downloads, no hardware. Agents dial straight from their browser in seconds.
24/7 expert support
Highly trained tech professionals available around the clock to keep your operations running.
Predictive dialing
Dials ahead automatically and connects only live answers to maximise agent talk time.
Learn more →Press 1 campaigns
Broadcast pre-recorded messages at scale. Interested leads press 1 to connect live.
Learn more →Inbound IVR routing
Smart IVR menus route callers to the right agent or queue, reducing wait times.
Learn more →Call recording
Securely record, store and replay every call for QA, compliance audits and coaching.
Learn more →Dial. Route. Record. Without limits.
Up and running in minutes — sign up, upload your contacts, launch, then monitor and optimise in real time.
Outbound campaigns
Import leads via CSV or connect your CRM — numbers are validated and de-duplicated. Choose predictive, preview or progressive mode, set your ratio and schedule, and go live with one click.
Inbound IVR
Buy US or Canada toll-free and local numbers, build IVR menus and route each caller to the right queue or agent.
Recording & analytics
Watch your live dashboard, listen in on calls, review recordings and pull detailed reports to continuously improve.
Built for contact centers that never stop dialing
Calls per day
Infrastructure built to handle peak volumes without degradation.
Uptime SLA
Redundant systems and proactive monitoring keep you online 24/7.
Contact centers
From startups to enterprises across the US, UK and beyond.
Expert support
Real engineers available at any hour to resolve issues fast.
Talk to sales
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